This guide is to help keep users updated of any systems outages within the library, including current service statuses for our main resources.
Service | Status | Details of service downtime | Workaround if service is down |
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Primo |
Depending on what you need from Primo, these are the workaround options: Finding resources: - Electronic - See eResources workaround below. - Physical - If you are unable to search using Primo, we recommend visiting our Library Guide on how the books are organised within the library to help with finding what you are looking for. Library Account login: - This will not be accessible whilst Primo is down. Please contact us as we may be able to check your account or renew your loans for you. You can do so by calling 01752 588588 (option 3) or by emailing LibraryandITenquiries@plymouth.ac.uk Booking a Room: - Use this direct link to book a room: https://resourcebooker.plymouth.ac.uk/ ILL Requests: - Please email illply@plymouth.ac.uk to place your request. Databases: - Please use this link to visit our Databases page: https://plymouth.libguides.com/az.php Library Website: - Please use this link to visit our website: https://www.plymouth.ac.uk/services/library-services |
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eResources |
Databases If you can't use Primo or authenticate in the usual way by clicking through from a Primo link, use the URL listed in the information on the Database list in our Libguides and look for an option for an institutional log-in
Journals If you can't use Primo or authenticate in the usual way by clicking through from a Primo link, search for the journal title in a web search and look for an option for an institutional log-in.
Articles Search for your article in the journal it was published, as above. Alternatively, try Google Scholar or use a web extension such as Endnote Click to find freely available articles https://plymouth.libguides.com/c.php?g=691676&p=4971988.
eBooks Try going directly to our two major eBook platforms, eBook Central (Proquest) and eBook collection (EbscoHost). |
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Reading Lists (Leganto) | If Leganto is down, please contact your lecturer in case they are able to supply your list using an alternative format. | ||
Ask Chat | Please use alternative methods for contacting the library such as phone (01752 588588, option 3) or by emailing LibraryandITenquiries@plymouth.ac.uk | ||
Phones | Please use alternative methods for contacting the library such as the Ask Chat on Primo or by emailing LibraryandITenquiries@plymouth.ac.uk. | ||
eduroam |
In the event of Eduroam not working, please use the guest Wifi OR visit the library to use a computer connected via a ethernet cable. For any updates on the University Wifi statuses, please visit the TIS website and then expand 'Network' : https://status.plymouth.ac.uk/ |
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Moodle (DLE) |
For alternative access to: Leganto Login using this link https://readinglists.plymouth.ac.uk/leganto/login? Primo Access via this link https://primo.plymouth.ac.uk/primo-explore/search?vid=VU_PLY&lang=en_US&sortby=rank
We would also recommend getting in touch with your lecturers regarding course and submission information. Further updates on DLE downtimes can be found here under 'Student IT Services' https://status.plymouth.ac.uk/ |
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Digital Commons | |||
Library Room Bookings (Resource Booker) |
Please get in touch with the library to discuss available options for booking a study room. Phone: 01752 588588 on option 3 OR email: LibraryandITenquiries@plymouth.ac.uk. |
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Printing Services | If possible, use alternative printer OR if whole printing system is down, please visit the TIS website to track updates under 'Student IT Services' :https://status.plymouth.ac.uk/. | ||
Library Entry (SALTO) | Please visit the Library Reception on Level 1 to discuss entry options. | ||
Library Loanable Laptops | Please visit the Library Reception on Level 1 to discuss options for loaning a laptop. |
Affected Service | Details of disruption | Date(s) of disruption |
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eResources via Primo | EZProxy downtime | 01/03/2025 08:00-21:00 |