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Library Guides

Library and IT Services Status Page

Library Service Status Page

 

This guide is to help keep users updated of any systems outages within the library, including current service statuses for our main resources.

Service Statuses

Service Status Details of service downtime Workaround if service is down
Primo    

Depending on what you need from Primo, these are the workaround options:

Finding resources:

- Electronic - See eResources workaround below.

- Physical - If you are unable to search using Primo, we recommend visiting our Library Guide on how the books are organised within the library to help with finding what you are looking for.

Library Account login:

- This will not be accessible whilst Primo is down. Please contact us as we may be able to check your account or renew your loans for you. You can do so by calling 01752 588588 (option 3) or by emailing LibraryandITenquiries@plymouth.ac.uk

Booking a Room:

- Use this direct link to book a room: https://resourcebooker.plymouth.ac.uk/

ILL Requests:

- Please email illply@plymouth.ac.uk to place your request.

Databases:

- Please use this link to visit our Databases page: https://plymouth.libguides.com/az.php

Library Website:

- Please use this link to visit our website: https://www.plymouth.ac.uk/services/library-services

eResources    

Databases

If you can't use Primo or authenticate in the usual way by clicking through from a Primo link, use the URL listed in the information on the Database list in our Libguides and look for an option for an institutional log-in

Journals

If you can't use Primo or authenticate in the usual way by clicking through from a Primo link, search for the journal title in a web search and look for an option for an institutional log-in.

Articles

Search for your article in the journal it was published, as above. Alternatively, try Google Scholar or use a web extension such as Endnote Click to find freely available articles https://plymouth.libguides.com/c.php?g=691676&p=4971988.

eBooks

Try going directly to our two major eBook platforms, eBook Central (Proquest) and eBook collection (EbscoHost).

Reading Lists (Leganto)     If Leganto is down, please contact your lecturer in case they are able to supply your list using an alternative format.
Ask Chat     Please use alternative methods for contacting the library such as phone (01752 588588, option 3) or by emailing LibraryandITenquiries@plymouth.ac.uk 
Phones     Please use alternative methods for contacting the library such as the Ask Chat on Primo or by emailing LibraryandITenquiries@plymouth.ac.uk.
eduroam    

In the event of Eduroam not working, please use the guest Wifi OR visit the library to use a computer connected via a ethernet cable.

For any updates on the University Wifi statuses, please visit the TIS website and then expand 'Network' : https://status.plymouth.ac.uk/

Moodle (DLE)    

For alternative access to:

Leganto

Login using this link https://readinglists.plymouth.ac.uk/leganto/login?

Primo

Access via this link https://primo.plymouth.ac.uk/primo-explore/search?vid=VU_PLY&lang=en_US&sortby=rank

We would also recommend getting in touch with your lecturers regarding course and submission information.

Further updates on DLE downtimes can be found here under 'Student IT Services' https://status.plymouth.ac.uk/

Digital Commons    
Library Room Bookings (Resource Booker)    

Please get in touch with the library to discuss available options for booking a study room.

Phone: 01752 588588 on option 3 OR email: LibraryandITenquiries@plymouth.ac.uk.

Printing Services     If possible, use alternative printer OR if whole printing system is down, please visit the TIS website to track updates under 'Student IT Services' :https://status.plymouth.ac.uk/.
Library Entry (SALTO)     Please visit the Library Reception on Level 1 to discuss entry options.
Library Loanable Laptops     Please visit the Library Reception on Level 1 to discuss options for loaning a laptop.

 

Incident History

Affected Service Details of disruption Date(s) of disruption
eResources via Primo EZProxy downtime 01/03/2025 08:00-21:00