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Library and IT Self Help

Self help articles for Library and IT support

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Overdue Loans and Charges

Book and DVD loans

  • If any items on your account become very overdue, your library account will be suspended. For assistance, contact us.
  • You will be charged a 'lost item replacement' fee for any books that are 6 weeks or more overdue. 
  • If an item is requested and not returned on time you will gain overdue charges. If the requested item is overdue, you will be charged overdue fees from the date of the request. 
  • If you have charges of £25 or over on your account, you will receive a University invoice and your account will be suspended. 

You should check your library account and renew your loans regularly as loan periods will be shortened if items are requested. 

Equipment loans 

  • Equipment loans overdue by 14 days or more will be deemed lost and you will be charged the full replacement cost of the item. 

Inter Library Loans 

  • A renewal fee will be added to your account for any overdue Inter Library loans. 
  • Lost inter library loan books from the British Library will be charged at a minimum of £194.80. Other suppliers may charge different fees. These may be able to be refunded, minus an administration fee, if the lost item is returned within six weeks. 

Charges

Overdue Requested Item and Overdue equipment

£2 per day to a maximum of £50 per item

Overdue Inter Library Loan

£5.70 renewal fee per item

Lost Item

Cost of item replacement from library suppliers

Paying for overdue charges

  • At the Reception Desk on level 1 of the library with a bank card or with your University card pre-loaded with money. We do not accept cash.
  • By phone (01752) 588588 with a debit or credit card
  • By cheque, made payable to 'University of Plymouth', posted to Library and Digital Support, The Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth, PL4 8AA

Paying for invoiced charges

  • For invoiced charges, follow directions at the bottom of the invoice to pay by BACS.
  • Once a lost item has been paid for (before or after invoice) we will purchase a replacement copy and so we will not accept returned items or offer refunds. Please contact LibraryandITenquiries@plymouth.ac.uk /Library Reception Desk with any queries.

Extenuating Circumstances

If you incur overdue charges due to circumstances such as illness or bereavement, the charges may be waived.