Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Library and IT Self Help

Self help articles for Library and IT support

Library and IT Self Help Banner

Overdue Loans and Charges

  • If any items on your account become overdue, your library account will be suspended. For assistance, contact us.
  • You should check your account and renew your loans regularly, as loan periods will be shortened if items are requested.
  • Any loans 6 weeks or more overdue, (you will be charged a 'lost item replacement' fee).
  • Equipment loans overdue by 14 days or more will be deemed lost and you will be charged the full replacement cost of the item.
  • You will be charged if an item is requested and you do not return it on time. If an item is already overdue when it is requested, you will be charged overdue fees from the date of the request.
  • A renewal fee will be added to your account for any overdue Inter Library loans.

Charges

Overdue Requested Item and Overdue equipment

£2 per day to a maximum of £50 per item

Overdue Inter Library Loan

£5.45 renewal fee per item

Lost Item

Cost of item replacement from library suppliers

If you have charges of £25 or over on your account, you will receive a University invoice. You can pay charges:

  • At the Reception Desk on level 1 of the library with a bank card or with your University card pre-loaded with money. We do not accept cash.
  • By phone (01752) 588588 with a debit or credit card
  • By cheque, made payable to 'Plymouth University', posted to Library and Digital Support, The Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth, PL4 8AA
  • For invoiced charges, follow directions at the bottom of the invoice to pay by BACS.
  • Once a lost item has been paid for (before or after invoice) we will purchase a replacement copy and so we will not accept returned items or offer refunds. Please contact LibraryandITenquiries@plymouth.ac.uk /Library Reception Desk with any queries.

Extenuating Circumstances

If you incur overdue charges due to circumstances such as illness or bereavement, the charges may be waived.