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Library and IT Self Help

Self help articles for Library and IT support

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Inter Library Loan Articles

If you have requested a journal article or book chapter via Inter Library Loans, it will usually be delivered as a downloadable PDF.

Please note: you no longer need a British Library On Demand account to access your PDF

Opening your PDF

  • To open documents you will need Adobe Acrobat Reader (you can get Adobe Acrobat Reader for free).
  • Content can only be printed once, but can be downloaded to multiple devices. Please note, you are limited to access the link twice only.
  • Content can also be viewed and downloaded from any device via the link on the email, and can be transferred via usb stick.
  • You cannot alter the file in any way, although if your version of Adobe allows it you may be able to add brief notes.

If the PDF document doesn’t open:

  • Find where your document has downloaded, right click on it, select Open with and select Adobe Reader.
  • Disable or bypass your browsers built in document viewer via settings. See attached instructions below.
  • Please note; Most issues are caused by a device or browser using a document viewer other than Adobe Acrobat Reader to open the PDF. This can lead to a message stating that the file is ‘corrupted’ or that it cannot be opened.


Printed Articles

  • On occasion an article may be provided as a print copy by the lending library.
  • You will receive an email asking you to collect the item, by a specific date, from the Information Desk on Level 1 of the Charles Seale-Hayne Library. The print copy is yours to keep.
  • If you are unable to collect your request by the specified date, contact the Inter Library Loans team straight away. Failure to collect a request will result in a £15 non-collection fee being added to your account.

Contact Details

ILL Team -