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Library and IT Self Help

Self help articles for Library and IT support

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Inter Library Loan Articles

If you have requested a journal article or book chapter via Inter Library Loans, it will usually be delivered as a downloadable PDF.

Please note: you no longer need a British Library On Demand account to access your PDF

Opening your PDF

  • To open documents you will need Adobe Acrobat Reader (you can get Adobe Acrobat Reader for free).
  • Content can only be printed once, but can be downloaded to multiple devices.
  • Content can also be viewed and downloaded from any device via the link on the email, and can be transferred via usb stick.
  • You cannot alter the file in any way, although if your version of Adobe allows it you may be able to add brief notes.
  • Please note; your order will be available for 30 days from the date you receive it. After that time your article will no longer be available to download.

If the PDF document doesn’t open:

  • Find where your document has downloaded, right click on it, select Open with and select Adobe Reader.
  • Disable or bypass your browsers built in document viewer via settings. See attached instructions below.
  • Please note; Most issues are caused by a device or browser using a document viewer other than Adobe Acrobat Reader to open the PDF. This can lead to a message stating that the file is ‘corrupted’ or that it cannot be opened.

 

Printed Articles

  • On occasion an article may be provided as a print copy by the lending library.
  • You will receive an email asking you to collect the item, by a specific date, from the Information Desk on Level 1 of the Charles Seale-Hayne Library. The print copy is yours to keep.
  • If you are unable to collect your request by the specified date, contact the Inter Library Loans team straight away. Failure to collect a request will result in a £15 non-collection fee being added to your account.

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