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Library and IT Self Help

Self help articles for Library and IT support

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Requests and Recalls

  • If all copies of a book are on loan you can make a request.
  • If you have a book on loan that is requested it will need to be returned within 7 days, or by the existing due date, whichever is sooner. These are referred to as recalled loans.
  • If you need a book or article that we do not stock then you may be able to make an Inter Library Loan request. Inter Library Loans (ILL) are lent from the British Library or an alternative library. These items can have varying due dates and in some cases are reference only.
  • The request system is in place to ensure all users have fair access to library stock.

Making a Request

  • Go to Primo
  • Click on Sign In at the top right corner of the page.
  • Select the appropriate login option
  • Sign in using your University email address and password
  • Search for the item you want
  • Click on the title to view the item record.
  • Check all copies are out on loan
  • Underneath Find in Library click on I want this book.
  • In the dialogue box that opens, click on Request.
  • A message will say that the request has been placed.

If you consistently have problems finding an item on the shelves that shows as available on Primo contact the library.

Collecting Requests

Books should be collected from the Reservation shelving near the Information Desk on Level 1.

  • You will receive an email when your book is ready to collect.
  • Your book will be held until the expiry date stated on the email.
  • Collect your book from the reservation shelving.
  • Books on the reservation shelving are filed under last initials in alphabetical order
  • A printed slip with your initials will be wrapped around the book to help you find it.
  • Issue your book as usual before leaving the library.
  • The book will be loaned to you for 6 weeks unless there is a queue of users who have requested the item. In this case it will be loaned for 7 days.

Recalled Loans

  • If someone requests an item you have on loan, you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. You will not be able to renew.
  • If the item is not returned within the recalled due date you will incur overdue charges (£2 per day up to £50).
  • A recall request can be placed at any time therefore due dates may be subject to change. It is vital to check your library account and university email regularly for notifications.