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Library Guides

Library and IT Self Help

Self help articles for Library and IT support

Library and IT Self Help

Forgotten password (SSPR)

If you have forgotten your password but you have set up Self Service Password Reset (SSPR)

  • Go to the portal – sign in with your email address and click ‘Forgot my password’:

Screenshot of password entry screen with "forgot my password" option 

  • Enter your email address and complete the captcha

  • Choose your first verification method and follow the instructions:

Screenshot of verification options

 

  • Choose a second verification method and complete the process:

Screenshot of second set of verification options

  • Enter a new password

  • You have successfully reset your password:

Screenshot of successful password reset notification

Forgotten password

  • If you have forgotten your password and have not yet set up Self Service Password Reset (SSPR), you can reset it by calling us on 01752 588588.
  • Once your password has been reset you will need to wait at least 15 minutes before signing in.
  • Do not change your password for 24hours after it has been reset.