If you have forgotten your password but you have set up multi-factor authentication
Go to the portal – sign in with your email address and click ‘Forgot my password’:
Enter your email address and complete the captcha
Choose your first verification method and follow the instructions:
Choose a second verification method and complete the process:
Enter a new password
• The password must be 12 characters in length or more
• It must not be a password used before
• It must not be a single dictionary word
• It must not contain easily obtainable personal details, such as date of birth, pets, or children’s name
• The use of 3 random words is recommended e.g. fishbootmoon meets requirements, but populatepoundgrey is better
• The use of mixed case, numbers and symbols are not a requirement for your new password, but their use is recommended
You have successfully reset your password: