Library and IT Self Help

If you have forgotten your password but you have set up multi-factor authentication

• Go to the portal – sign in with your email address and click ‘Forgot my password’:

• Enter your email address and complete the captcha

• Choose your first verification method and follow the instructions:

• Choose a second verification method and complete the process:

• Enter a new password

• The password must be 12 characters in length or more  

• It must not be a password used before   

• It must not be a single dictionary word  

• It must not contain easily obtainable personal details, such as date of birth, pets, or children’s name  

• The use of 3 random words is recommended  e.g. fishbootmoon meets requirements, but populatepoundgrey is better  

•  The use of mixed case, numbers and symbols are not a requirement for your new password, but their use is recommended 

• You have successfully reset your password:

• If you have forgotten your password and have not yet set up extra authenication you can reset it by calling us on 01752 588588.
• Once your password has been reset you will need to wait up to 40 minutes before signing in.
• Do not change your password for 24hours after it has been reset.