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Library and IT Self Help

Self help articles for Library and IT support

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Forgotten password

  • If you have forgotten your password and have not yet set up Self Service Password Reset (SSPR), you can reset it by calling us on 01752 588588.
  • Once your password has been reset you will need to wait at least 15 minutes before signing in.
  • Do not change your password for 24hours after it has been reset.

Forgotten password (SSPR)

If you have forgotten your password but you have set up Self Service Password Reset (SSPR)

  • Go to the portal – sign in with your email address and click ‘Forgot my password’:

 

  • Enter your email address and complete the captcha

  • Choose your first verification method and follow the instructions:

 

  • Choose a second verification method and complete the process:

  • Enter a new password

  • You have successfully reset your password: