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Library Guides

Library and IT Self Help

Self help articles for Library and IT support

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Collecting, Renewing and Returning Inter Library Loans

  • Please make sure you are able to collect and return an ILL book in person.
  • If you request a physical copy of an ILL (book, journal or photocopy) you will receive an email informing you of its availability and due date.
  • Collect your request from Reception on level 1.
  • If you are unable to collect your request by the specified date, contact the Inter Library Loans team straight away.
  • Failure to collect a request will result in a £15 non-collection fee being added to your account.

Reference items

Some books may be Reference Only which means they can only be read in the library. They are issued for 4 hours at a time, and will be kept at Reception for you to use in the library as often as you wish within the loan period.

Reference only restrictions are imposed by the supplying library, usually because a book is rare or in high demand

Due date and Returning

  • Do not remove the paper label wrapped around the book. It will give you information about the return date and any other restrictions imposed by the lending library.
  • Once issued to you, the book will show on your Library account as an Inter Library Loan with the date it is due back.
  • You must return the book to staff at Reception on Level 1 of the Charles Seale-Hayne Library. Do not return the book through the return machines or the red returns bin.


If there is no one else waiting for the book you should be able to renew, subject to the terms specified by the lender. Each renewal will cost you £6.25 per item. You must renew via email- you cannot renew yourself or at the information desk.    

Please email team at least 2 days before your book is due for return.

Contact Details

ILL Team