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Library and IT Self Help

Self help articles for Library and IT support

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Library Fines Exceptions Policy

Please contact us to discuss waiving fines. Fines will normally be waived in line with the circumstances below.

Circumstances normally accepted
Personal Circumstance Notes/evidence required
Medical exemption  Users should provide a medical certificate covering the relevant dates, (registered disabled students may provide evidence from Disability Services if applicable).
Bereavement  No formal evidence required
Exceptional personal circumstances or  family issues Users are requested to provide confirmation from their department
Serious and unforeseeable transport or weather related difficulties Waivers in these circumstances will not apply to those living in Plymouth
University system error No evidence required
Circumstances not normally accepted
Personal Circumstance Notes
User didn’t realise/ forgot to check emails/  didn’t check library account Users are encouraged at all times to check emails and library account regularly
User is away from campus, at a conference, on placement, or on business related to their work/studies  Users are expected to make arrangements prior to going away on planned absences from the University
User lives at a distance Users living at a distance can use the Postal Loans system
International students at home during vacations Users are expected to prepare beforehand and we advise that library items should not be taken out of the UK.
User has been on holiday Users are expected to make prior arrangements prior to going away on holiday
Students with disabilities Waivers will only be applied if a medical certificate  supplied, or individual circumstances have been confirmed through Disability Services.
Temporary loss of access to email/internet (including work place restrictions on access to email) Users are expected to make alternative arrangements to access email
Items stolen or damaged while at home Users are advised to claim compensation for the charges incurred via their insurance policy
Email reminders are not received

All automated notices are itemised on your library account.  Unless we cannot find a trace of a notice on your account then a waiver will not apply. All emails are sent to your University email address

User has lent the item to someone  else/someone else has used their card to borrow the item Users are responsible for all items loaned on their account and should not loan their University or Library card to anyone else as they will be liable for all loans and charges