Our aim: The Library and Digital Support team (LDS) is committed to providing a high quality service.
Our services are designed on a self-service basis, and our aim is to enable students to develop as independent learners and researchers. Users are expected to take full advantage of these available self-service resources and digital services, but we also know that there are times when more individual help is required.
University staff are welcome to contact or visit our desks. University staff can also contact IT Services directly.
Support available: The Library and Digital Support team are based on level 1 as you enter the Charles Seale-Hayne Library providing the following IT support services for students.
We will provide:
We will endeavour to resolve your issue in line with our stated service offer, but we cannot guarantee that all issues will be resolved. Your query may be logged for escalation to the University IT Service team.